December 7, 2021

ICBC computer network outage linked to Rogers network issues – BC News

UPDATE: 5:40 p.m.

ICBC says it is having intermittent problems processing insurance payments due to the Rogers network outage.

“Our brokers use workarounds provided by ICBC in order to process payments and minimize disruption for clients,” spokeswoman Lindsay Wilkins said in an email.

“We apologize for the inconvenience to our customers.”

Meanwhile, Rogers says wireless calling, texting and data services are slowly coming back to customers.


UPDATE: 12:30 p.m.

ICBC confirmed its computer network problems in a social media post.

The provincial auto insurer tweeted a service alert around noon.

“ICBC is currently experiencing insurance payment processing issues. We continue to communicate with the brokerage offices as work is underway to resolve the disruption. We apologize for the inconvenience,” ICBC wrote.


ORIGINAL: 11:15 a.m.

If you are looking to insure your vehicle or process a claim, you could be in trouble today.

ICBC’s computer network is down.

Shelia Procter of Capri CMW Insurance in Vernon says the outage is system wide and is linked to a nationwide outage with Rogers Communication’s wireless network.

“We’re all open, but no one is running,” Procter said around 11 a.m. Monday.

It is not known how long the system will be down.

Procter said that ICBC uses both Telus and Rogers services, but their network is down.

“One in 10 transactions could slip away,” she said.

The provincial insurer could not be reached for more information.

Customers recommended by Procter use their online web application “and when things are right, we can help them”.

ICBC has not reported any system outages on its social media.


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